There is significant data available to prove that coaching actually works, and within the past few years, coaching has emerged as a top priority in businesses. As a professional coach, we have seen countless businesses change their entire approach toward leadership and management of their team through coaching. Most leaders want to coach, and most...
Why do some companies just seem to stand out when we talk about Customer Service? If it’s not Chick-Fil-a and their natural, genuine, and polite way of saying – “It’s My Pleasure”; or being at a Disney Property and feeling like you are the only guest there, and everyone was hired just to serve you....
NEVER GIVE UP and SERVE with a PASSION If someone were to ask you to name a famous bridge, what name would come to mind? Golden-gate, George Washington, Tallahassee or maybe the Brooklyn Bridge. It is amazing how just by mentioning the names of some of these famous bridges, brings pictures to our minds of...
We have all tried to encourage and instruct our Delivery and Service Technicians to be aware of and sell add on products and services. Some have been successful and others have, well let’s just say they have NOT been successful. This is a tough “sell” (No pun intended) for all of us. We need to...